Frequently Asked Questions
Everything you need to know about shopping with Primo Shop
What is the standard shipping time for my order?
Orders at Primo Shop are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply ensure the item is in its original condition with tags attached and initiate your return through our online portal to receive a prepaid shipping label.
How can I find the right size for me?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
What payment methods do you accept?
Primo Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your clothing materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable linen, and we aim to reach 100% sustainability by 2026.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.